email_iconinfo@clarion-housing-complaints.co.uk
phone_icon0333 090 3068
email_icon phone_icon

MENU

'

Can I claim housing disrepair compensation from Clarion Housing association?

Yes, If you are living in a council home, social housing or housing association property your landlord is required to ensure that your home is fit for human habitation and in proper working order.

Housing disrepair is when a rented property deteriorates or requires repairs so that it is safe and suitable to live in, it is your landlord’s responsibility to ensure a reasonable living standard is met.

Housing disrepair usually consists of the following issues:

  • Mould or damp problems
  • Pest infestations
  • Leaks & water damage
  • Broken heating systems
  • Faulty electrical wiring
  • Internal deterioration
  • Gutters, drains, pipes & structural
  • Broken kitchen & bathroom fittings
Compensation Calculator

Testimonials 

client 4

Wayne B

Housing Association Tenant

client 4 client 4 client 4 client 4 client 4

Couldn’t leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Thank you so much

Liam M

Council Tenant

My flat was repaired in time for my child’s birth and I received rent refunds and compensation. The team were very helpful and understanding of my dangerous situation.

Ashley Y

Council Tenant

We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed.

Bathrooms & Kitchens

Clarion’s responsibility

  • Sinks, baths, showers, toilets and taps.
  • Worktops and kitchen units.
  • Wall tiles (three rows above kitchen worktops).
  • Waste outlets for washing machines and dishwashers.
  • Creating space for a washing machine.
  • Extractor fans.

Plumbing Leaks and blockages 

Clarions responsibility

  • Taps fitted by us.
  • Water mains, pipes and waste pipes.
  • Immersion heaters, if the property is electric heated.
  • Waste outlets for washing machines and dishwashers.
  • Cold water storage tanks.
  • External drains and septic tanks.

Find out if you’re eligible to file a NO WIN, NO FEE disrepair claim today.

Instant Claim Calculator

Interiors and decoration 

Clarions responsibility

  • Walls, ceilings and plaster.
  • Internal doors, frames, thresholds, architraves and stops.
  • Flooring, floorboards, floor joints and skirting boards.
  • Stairs and handrails.
  • External door locks and bolts.
  • Built-in cupboards.
  • Fixing damage caused by our repairs.

Electrics

Clarions responsibility 

  • Storage heaters, convector heaters and electric fires.
  • Hard-wired smoke and carbon monoxide detectors.
  • Individual door-entry systems.
  • Electrical testing.
  • Light fittings.

Condensation & mould 

Clarions responsibility 

  • Conducting surveys.
  • Cleaning affected areas with fungicidal wash.
  • Clearing blocked air vents.
  • Cleaning or replacing filters and duct systems in ventilation.
  • Installing extractor fans as needed.

Pest control and specialist surveys

Clarions responsibility 

  • Removing pests from communal areas.
  • Sealing openings that allow pests in to your home.
  • Structural surveys if you’ve reported cracking or structural problems.
  • Damp and disrepair surveys.
  • Woodworm, dry rot and wet rot treatment.
  • Removing or containing asbestos identified by an asbestos survey.

Find out if you’re eligible to file a NO WIN, NO FEE disrepair claim today.

Instant Claim Calculator

Roofs

Clarions responsibility 

  • Keeping the roof watertight.
  • Chimney breasts, stacks and flues.
  • Gutters, downpipes and gulleys.
  • Loft hatches.
  • Replacing insulation where we removed it to do work.

Windows & doors 

Clarions responsibility 

  • Keeping windows, doors and walls watertight.
  • Misted double glazing.
  • Installing window locks for health and safety reasons.
  • Patio and balcony doors.
  • Conservatories and lean-tos made by us.
  • Ironmongery, catches, hinges and stays.

Outside areas & buildings 

Clarions responsibility 

  • Boundary walls and fencing.
  • Drives and paths from the boundary access to the front and rear doors.
  • Retaining walls.
  • Garages and permanent outbuildings.

If we repair fences, we may replace wooden fences with wire and post fences.

Communal areas 

Clarions responsibility 

  • Internal communal areas.
  • Doors and door-entry systems.
  • Letterboxes, cupboards, rubbish chutes and bin stores.
  • Access routes to communal roofs.
  • Drying areas and equipment.
  • Parking areas, paved areas and pedestrian bollards.
  • Communal boundary walls and fencing.

Frequently asked questions

Yes, every tenant has the right to a safe dwelling. If your landlord fails to make required repairs and you are unable to live in your home as a result of their negligence, you may be eligible for a legal aid compensation claim for property damage, personal injury, financial loss, or annoyance.

A complaint is a consumer’s dissatisfaction with a Clarion Housing service, action, or lack of action.

WHAT IS NOT A COMPLAINT? (In clarions own words)

Matters that have previously been addressed by the Ombudsman service. An initial contact from a first-time client. It’s critical for Clarion to respond or address our customer’s concerns, especially since we don’t know what he wants.

Liability or personal injury claims.

When we are informed that legal action has begun, we will continue to manage through the complaints process until notification of legal action has been received.

One resident’s complaints about another resident. The customer should contact the neighbourhood housing team for advice on how to resolve neighbour disputes.

We take feedback and complaints about antisocial behaviour (ASB) seriously. We always aim to improve our policies and procedures based on what our customers tell us.

If you disagree with a decision we’ve made and there is another procedure to appeal the decision, such as if you dispute service charges, succession or tenancy.

Issues Clarion received in an unreasonable manner.

Any complaint closed over six months ago unless:

– There are issues ongoing related to the complaint – e.g. ASB, Damp or Mould.

– An MP or Ombudsman have asked us to review the complaint

– There is good reason for delay.

If an issue is resolved by one of our teams, prior to the filing of a formal complaint, it will be investigated. If we decide not to accept a complaint because it isn’t suitable for the complaints procedure, an explanation will be given to our client.

The Regulator of Social Housing
Clarion Housing Group Limited is regulated by the Regulator of Social Housing (RSH) (Registration Number LH4087). The registration details and registered offices of all the entities associated with Clarion are set out below.

Copyright © 2021. All rights reserved.