Your landlord must maintain habitability standards and that all equipment is in good working order if you live in a council house, Clarion social housing, or a property owned by a housing association.

When a rented property deteriorates or requires repairs to make it safe and acceptable to live in, the landlord is obligated to ensure that a reasonable living standard is maintained.

Housing disrepair usually consists of the following issues:

• Mould or damp problems
• Pest infestations
• Leaks & water damage
• Broken heating systems
• Faulty electrical wiring
• Internal deterioration
• Gutters, drains, pipes & structural
• Broken kitchen & bathroom fittings

Clarions responsibility

• Walls, ceilings and plaster.
• Internal doors, frames, thresholds, architraves and stops.
• Flooring, floorboards, floor joints and skirting boards.
• Stairs and handrails.
• External door locks and bolts.
• Built-in cupboards.
• Fixing damage caused by our repairs.

Clarions responsibility 

• Storage heaters, convector heaters and electric fires.
• Hard-wired smoke and carbon monoxide detectors.
• Individual door-entry systems.
• Electrical testing.
• Light fittings.

Clarions responsibility 

• Conducting surveys.
• Cleaning affected areas with fungicidal wash.
• Clearing blocked air vents.
• Cleaning or replacing filters and duct systems in ventilation.
• Installing extractor fans as needed.

Clarions responsibility 

• Removing pests from communal areas.
• Sealing openings that allow pests in to your home.
• Structural surveys if you’ve reported cracking or structural problems.
• Damp and disrepair surveys.
• Woodworm, dry rot and wet rot treatment.
• Removing or containing asbestos identified by an asbestos survey.

Clarions responsibility 

• Keeping the roof watertight.
• Chimney breasts, stacks and flues.
• Gutters, downpipes and gulleys.
• Loft hatches.
• Replacing insulation where we removed it to do work.

Clarions responsibility 

• Keeping windows, doors and walls watertight.
• Misted double glazing.
• Installing window locks for health and safety reasons.
• Patio and balcony doors.
• Conservatories and lean-tos made by us.
• Ironmongery, catches, hinges and stays.

Landlords are responsible for the exterior upkeep of their rental properties, including damage to doors and windows. This responsibility exists even if the rental agreement says that the tenant is responsible for repairs. Damaged or broken windows and doors can lead to many issues, including dampness and mould, and can also be a safety risk.

Landlords should ensure that external windows and doors can close and that they are draught-proof. They should fix any eroded sealants, broken door handles or locks, rotten window frames, faulty hinges or broken glass.

If your landlord is responsible for repairs related to your damp problem then they are legally obligated to make these repairs within a reasonable amount of time after you have informed them about the problem. If your landlord fails to carry out repairs then there are several ways that you can take further action.

If you are a private tenant or the tenant of a housing association then you can contact your local authority to complain about your landlord. Your local authority may refer you to the environmental health department or you can contact the environmental health department yourself directly.

If the damp is a danger to your health and safety then it could be classed as a hazard under the Housing Health and Safety Rating System (HHSRS). If the damp problem is a nuisance then it could be classed as a statutory nuisance. The council may be able to order your landlord to make the repairs.

If your local authority is your landlord and they have not made a repair then you can make an official complaint to the council. Alternatively, you may also be able to make a complaint to the Housing Ombudsman about them.

If your landlord still fails to make repairs then you could be eligible to make a claim against them.